FAQ
How do I redeem my $25 welcome gift?
Once you create an account with your company email address, $25 will be automatically added to your account. At checkout on the payment section, you can apply your store credit or untoggle the selection to complete payment with a credit card. Any unused funds will remain on your account to apply to your next order until it's expiration on 7/15/2026.
When will I receive confirmation from my order?
A confirmation will be emailed to you within 15 minutes of placing your order.
When will my order be shipped?
Orders placed by 5pm EST will ship within 2 business days. Please note, our warehouse is closed on the weekend and major holidays.
When can I expect to receive my order?
All orders are shipped from our warehouse in Richmond, Virginia via FedEx Ground within 2 business days of your order date. Below is a map to help estimate delivery times based on your shipping address.
How do I redeem my gift code?
At checkout, you will find a text box on the right side of your screen, below the items in your cart. Enter your gift card and click apply to have it credited toward your order.
How do I purchase multiple gift cards?
If you would like to purchase multiple gift cards, please email Claire Gornto at cgornto@brandito.net and she will assist with your order.
How do I exchange or return an item?
We are happy to accept returns within 90 days, as long as the items are in unused condition and any original tags are still attached. Please email customerservice@brandito.net and reference your order number to initiate the return process.
Please note, you will be responsible for return shipping fees. We will issue a store credit for the cost of the product plus any additional taxes once the items are received by our warehouse.
How do I cancel my order?
If you would like to cancel your order please email us at customerservice@brandito.net and include your order number. Please note that the time to cancel your order is limited, as your order can be processed within a few hours.
If you would like to obtain a refund after the order has been processed and shipped out to you, please email customerservice@brandito.net with your order number and we will provide next steps.
My item is damaged on receipt/has developed a defect. What should I do?
All merchandise is guaranteed for workmanship and quality for 90 days from date of purchase. If for any reason you are not satisfied, email us at customerservice@brandito.net and we will arrange a refund/replacement for faulty goods. Please include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, as this will help us to resolve the problem as quickly as possible.
What if my package is lost or stolen?
How do I find out the status of my order and tracking information?
Order status and tracking information can be found by clicking My Account at the top right of your screen. Shipment notifications will be sent once the order has shipped, after which time you may be contacted by the carrier with shipment updates.
Can I ship my order outside of the US?
At this time, the store operates within the US only. If you need to ship internationally, please reach out to Claire Gornto at cgornto@brandito.net, and she will provide a quote for international shipping fees and assist with processing your order.